Join our CKEditor team

Current openings

  • We are the company that stands behind the spectacular success of CKEditor, used by millions of people around the world. We have been setting standards in creating technologies for content editing for over 18 years.

    We are part of Tiugo Technologies, a launchpad for new developer platforms, helping software companies accelerate growth, increase operating efficiency, and scale their business. Tiugo contains a suite of brands that are API-first, market-leading developer platforms focused on content creation and digital collaboration. Tiugo’s current family of brands includes CKEditor, TinyMCE, ButterCMS, and Uploadcare.

    Together our products have powered millions of software applications and websites. Enabling content and communication in everything from Microsoft to NASA, you might not know our name, but you’ve probably used our software.

    As we continue to grow and expand, we’re looking for a passionate Customer Services Specialist for our team who thrives on building meaningful connections with customers and delivering outstanding support. Success in this position depends on your capability to assist customers in effectively implementing and maintaining our products. You’ll serve as the primary point of contact for our customers, resolving issues and ensuring great experience.

    Key responsibilities:

    • Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly.
    • Provide quality service and assistance in a variety of areas including technical support, billing, cancellations, dashboard accounts, free trials, and other.
    • Collaborate closely with relevant departments, such as QA, Product, Sales, and Finance to ensure effective issue resolution and alignment with organizational objectives.
    • Proactively identify opportunities for product and service upselling to address customer needs and mitigate the risk of churn.
    • Maintain up-to-date knowledge of company products, services, and policies to provide accurate information to customers.
    • Gather customer feedback on products, documentation, and services, and make proper use of it by sharing with other teams.

    To be successful in this role you need the following:

    • Minimum 3 years of experience in a customer care role.
    • Comfortable speaking and writing in English.
    • Hunger for continuous learning, personal growth, and professional excellence.
    • Excellent communication and collaboration skills.
    • Understanding of software, Internet, and web-based application concepts.
    • Ability to work independently, manage time effectively, and prioritize tasks.
    • Extreme attention to detail.
    • Ability to connect the dots and understand how the reported issues impact clients’ goals.
    • Authentic curiosity and perseverance, as well as a problem-solving attitude.
    • Ability to work in a fast-paced and dynamic environment.
    • Ability to work with technical documentation and software developers.
    • Competence in utilizing tools such as Zendesk, Salesforce, Google Apps.

    Why join CKSource:

    Our people are a huge part of what makes CKSource a great place to work! Aside from a great team, some of our benefits include:

    • B2B agreement or equivalent with a contract of employment.
    • Quarterly and annual financial bonuses depending on the company’s performance.
    • Flexible schedule and the possibility to work remotely.
    • Professional development resources (up to 5 days of additional leave and 6 000 PLN yearly).
    • LinkedIn Learning access.
    • Extra leave for Tiugo Day - our company’s foundation day as well as for your birthday.
    • English lessons with a native speaker and an online language platform where you can learn English, Spanish, and German.
    • Access to a mental health and well-being platform with 24/7 dedicated psychological support.
    • Private medical care (Enel Med or Medicover) and Multisport card.

    What is next:

    Apply now

    Contact person

    Iza Niedbalska - Talent Acquisition SpecialistIza Niedbalskai.niedbalska@cksource.com

    Location

    Warsaw

    Employment type

    Contract of EmploymentB2B

    Skills

    experience in a customer careenglishproblem-solving
    Apply now
  • We are the company that stands behind the spectacular success of CKEditor, used by millions of people around the world. At CKSource we produce software components that other developers use to build their applications (WYSIWYG editor, file manager, document converters, etc.). Our flagship product is CKEditor 5 – an open-source, modern JavaScript (soon TypeScript) rich text editor with custom data model and virtual DOM – check our GitHub repository.

    CKEditor is a part of Tiugo Technologies, a leading tech company specializing in developer platforms, helping software companies accelerate growth and scale their business. Tiugo contains a suite of brands that are API-first, market-leading developer platforms focused on content creation and digital collaboration. Tiugo’s current family of brands includes ButterCMS, CKEditor, TinyMCE, and Uploadcare.

    Together our products have powered millions of software applications and websites. Enabling content and communication in everything from Microsoft to NASA, you might not know our name, but you’ve probably used our software.

    Scaling globally, we are seeking a talented Junior QA Engineer to join our remote team of 200+ from around the world.

    Key responsibilities:

    • Manual testing of our products
    • Extending technical knowledge about our products
    • Providing technical support for our clients (mostly written communication, but calls would happen from time to time)
    • Preparing technical information for our sales team and supporting them during pre-sales calls (after getting proper product knowledge)
    • Working on improving our documentation
    • Reporting and verifying issues in our issue trackers
    • Depending on skills, creating test automation and automation scripts
    • Communicating with the CKEditor 5 community on GitHub

    To be successful in this role you need the following:

    • 1 year of experience as a QA Engineer or Support Engineer
    • Love for testing and solving problems; we know how important job satisfaction is on a daily basis
    • Great communication skills
    • A basic understanding of how web applications work (both client side and server)
    • A strong JavaScript foundation and solid HTML and CSS knowledge
    • Understanding of web accessibility
    • Willingness to expand your knowledge and experience (technical and soft skills)
    • Comfort with speaking and writing in English, as you will be a part of the international team and communicate with customers from different parts of the World

    JavaScript knowledge?

    Yes, it is not a mistake :)

    Because we create web components, our clients are not only end-users but also developers who integrate those with their websites. This is why we care that you are able to check the proper software operation from the point of view of both these groups.

    Nice-to-haves:

    • Project portfolio on GitHub

    Why join CKSource:

    Our people are a huge part of what makes CKSource a great place to work! Aside from a great team, some of our benefits include:

    • The salary range for a B2B contract is 7 000 PLN - 11 000 PLN + VAT per month
    • Annual financial bonus depending on the company’s performance
    • Flexible schedule and fully remote work
    • Professional development resources
    • LinkedIn Learning access
    • Extra leave for Tiugo Day - our company’s foundation day and your birthday
    • English lessons with a native speaker and an online language platform where you can learn English, Spanish, and German
    • Access to a mental health and well-being platform with 24/7 dedicated psychological support
    • Private medical care (Enel Med or Medicover) and Multisport card

    Our recruitment process:

    • Initial call with Ola Mroczek (People & Culture Specialist)
    • Technical part with a task to be completed at home
    • Technical screening with Kacper Tomporowski (Engineering Manager) & Mikołaj Sawicki (QA Team Leader)
    • HR interview with Ola and Kacper
    Apply now

    Contact person

    Ola Mroczek - IT Talent SourcerOla Mroczeka.mroczek@cksource.com

    Location

    RemoteWarsawPoznań

    Employment type

    Contract of EmploymentB2B

    Salary

    B2B:(net fv)

    7 000 - 11 000 PLN

    Contact of Employment:(gross)

    equivalent of B2B

    Skills

    HTMLCSStechnical supportEnglish
    Apply now
  • About us:

    We are the company that stands behind the success of CKEditor, used by millions of people around the world. At CKSource we produce software components that other developers use to build their applications (WYSIWYG editor, file manager, document converters, etc.). Our flagship product is CKEditor 5 – an open-source, modern TypeScript rich-text editor with a custom data model and virtual DOM – check our GitHub repository.

    We are part of Tiugo Technologies, a launchpad for new developer platforms, helping software companies accelerate growth, increase operating efficiency, and scale their business. Tiugo contains a suite of brands that are API-first, market-leading developer platforms focused on content creation and digital collaboration. Tiugo’s current family of brands includes CKEditor, TinyMCE, ButterCMS, and Uploadcare.

    Together, our products have powered millions of software applications and websites. Enabling content and communication in everything from Microsoft to NASA, you might not know our name, but you’ve probably used our software.

    We are seeking a Developer Advocate to join our growing Developer Relations team. This role is designed for a unique individual with a blend of engineering prowess and a passion for creating high-quality technical content. You will be instrumental in shaping our developer outreach efforts, creating impactful content, and fostering a vibrant community around our product.

    Your primary mission will be to bridge the gap between the complex world of CKEditor development and front end technology projects. Your work will focus on creating content that will help developers who actively search for answers to the challenges solved by our product as well as inform developers on solving problems posed by Product Owners. You will be pivotal in boosting awareness and adoption of CKEditor by creating compelling, informative, technical content that developers worldwide will be delighted to discover.

    What you’ll do:

    • Produce high-quality, technical content targeted at developers facing challenges in rich text editing and content management. Your content will range from blog posts, webinars, tutorials, and guides to diagrams and videos, directly addressing developers' pain points and queries.
    • Combine your front-end developer skills, knowledge of application development processes, and interactions with project owners and stakeholders to bring life to the many features of CKEditor, inspiring developers to consider our product for their content based application needs.
    • Present to technical audiences at technical meetups and conferences.
    • Use data to inform our content efforts, helping evaluate what’s working well and iterating as we learn.
    • Collaborate with engineering and marketing teams to ensure consistent, high-quality content and messaging.
    • Engage with the developer community through forums, social media, and events, acting as CKEditor's face and voice.
    • Help gather feedback and be a Voice of the Developer for product and engineering teams based on community interactions, helping to influence product development and developer experience.
    • In this role, you will spend 25% of your time engaging with developers at events in-person and 75% of your time creating content and recording videos.

    What you’ll bring:

    • Exceptional technical writing skills, with the ability to create clear, concise, and engaging content.
    • Proven experience as a full stack engineer with a strong understanding of TypeScript, JavaScript, and at least one front end framework (React, Angular, Vue.js, etc)
    • Empathy for the problems faced by developers and motivated by helping others succeed.
    • Familiarity with SEO, content strategy, and analytics tools to measure content effectiveness.
    • Strong communication and interpersonal skills, capable of effectively engaging with a technical audience.
    • Self-motivated, with a creative and analytical mindset.
    • Experience in a developer advocate or relations role, building and engaging developer communities is a plus.
    • Ability to create compelling presentations, video, and written articles with a keen eye to inspire the audience.
    • Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field is preferred.

    Not sure if you qualify? Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you're returning to work after a gap in employment, or simply looking to transition from an engineering to developer relations role or take the next step in your career path, we are excited to connect with you.

    Why join CKSource:

    Our people are a huge part of what makes CKSource a great place to work! Aside from a great team, some of our benefits include:

    • Quarterly and annual financial bonuses depending on the company’s performance.
    • Flexible schedule and the possibility to work fully remotely.
    • Professional development resources (up to 5 days of additional leave and 6 000 PLN yearly).
    • LinkedIn Learning access.
    • Extra leave for Tiugo Day - our company’s foundation day and your birthday.
    • English lessons with a native speaker and an online language platform where you can learn English, Spanish, and German.
    • Access to a mental health and well-being platform with 24/7 dedicated psychological support.
    • Private medical care (Enel Med or Medicover) and Multisport card.

    What is next:

    • HR interview with Iza Niedbalska (our HR Generalist).
    • Interview with the Hiring Manager (Mrina Sugosh).
    • Technical interview.
    • The recruitment task to be done at home and the result presentation meeting.
    Apply now

    Contact person

    Iza Niedbalska - Talent Acquisition SpecialistIza Niedbalskai.niedbalska@cksource.com

    Location

    RemoteWarsawPoznań

    Employment type

    Contract of EmploymentB2B

    Skills

    Communication skillsJavaScriptTypescriptEnglish
    Apply now

Currently, we don't have any new job openings from this category but still you can contact with us.

Benefits

  • Contribution to Open Source
  • Full remote work
  • A quarterly and annual financial bonus
  • Additional days off and financial resources for personal development
  • Unique, collaborative work environment
  • Private healthcare
  • Fitness reimbursement
  • Quarterly sport challenges

Want to join us?

Contact

Trusted by

Novartis
Unicef
MIT
Drupal
Thomson
Mozilla
Accenture
Volvo
Deloitte
Disney
IBM
Tata
Microsoft
Siemens
AT&T
Citi

We use cookies and other technologies to provide you with a better user experience.

Learn more